How can we help?

You sign up with your name, email, and password. TradeSave Pro is $4.99 per month or $49.99 per year, and new subscribers get a free trial: 7 days on Monthly, or 1 month on Yearly. Your account keeps your trades, notes, and watchlist synced if you switch devices or reinstall the app.

Check your spam or promotions folder first — confirmation emails occasionally land there. If it's been more than 10 minutes and you still don't see it, try requesting it again from the sign-in screen, or email us at the address above and we'll look into it.

Open Profile → Delete Account, and type DELETE to confirm. This permanently removes your trades, notes, watchlist, and account from our systems — it cannot be undone, and we can't recover it for you afterward. Deleting your account does not cancel your subscription, so cancel that first (see "Subscription" below). If you can't open the app, email us and we'll delete the account for you.

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose TradeSave Pro, and tap Cancel. You can also use Manage subscription in TradeSave under Profile. To avoid being charged, cancel at least 24 hours before your free trial or current period ends. You keep access until the end of the period you've paid for.

Apple handles billing, so refunds go through Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and choose the TradeSave purchase. We're not able to issue refunds ourselves, but if something went wrong with your purchase, email us and we'll help.

Tap Restore Purchases on the subscription screen (or in Profile). Make sure you're signed in to the same Apple ID you used to subscribe. If it still doesn't unlock, email us with the email address of your TradeSave account.

Yes. Your trades, notes, and watchlist are visible only to you — they're scoped to your account at the database level, and we don't sell or share your trading data with third parties. See our Privacy Policy for the full details.

Yes. Open Data Tools (from the Trades or Profile tab) to export your trades as a CSV, or create a full JSON backup of your trades and notes. You can restore a backup later with either a Merge (adds to what you have) or Replace (overwrites) option.

Ticker prices and charts come from third-party market data providers. Depending on the provider and plan, data may be delayed rather than real-time. TradeSave is a trading journal, not a live trading platform — always confirm current prices with your broker before making trading decisions.

Email us at the address above with what you were doing, what you expected to happen, and what happened instead. A screenshot helps a lot if the issue is visual.

No. TradeSave is a journal for recording and reviewing your own trades — it calculates statistics from what you log (P&L, win rate, process score, and similar), but it does not recommend trades, predict prices, or provide financial advice of any kind.